Privacy Policy

Effective Date: April 12, 2025

At WrightTalk, your privacy isn’t just a checkbox—it’s a responsibility we take seriously. This Privacy Notice explains how we manage, store, and protect the information you share when using our website, customer service tools, or engaging with our support teams across any channel.

By using our platform or services, you acknowledge and accept the practices described in this notice. If anything is unclear or concerning, we welcome you to reach out using the contact details listed below.

1. Why We Collect Your Data

We only collect what we need—and nothing more. Information is gathered to deliver quality services, improve your experience, and fulfill legal or contractual responsibilities.

This includes, but isn’t limited to:

• Setting up or managing service requests
• Improving communication efficiency
• Ensuring customer interactions are tracked, understood, and resolved
• Supporting operational performance through analytics and service metrics

Whether you're engaging with us through phone, email, live chat, or virtual assistant services, we prioritize privacy and transparency at every step.

2. What We Collect

We may collect different types of information depending on how you use our services.

a. Directly Provided Information

When you contact us, sign up for services, or submit forms, we may collect:

• Full name and business name
• Email address and contact phone number
• Company details (e.g., location, industry)
• Preferences related to customer support or communication channels

b. Automatically Collected Data

Via website usage or analytics tools, we may gather:

• IP address and device type
• Browser version and pages visited
• Time spent on the website and entry/exit pages
• Cookies, session IDs, and clickstream data

c. Operational Information

During service delivery, we may retain:

• Audio from customer calls (if recordings are part of your service)
• Chat transcripts or email history
• Support ticket metadata
• Scheduling, ticket routing, and virtual assistant logs

3. How We Use This Data

The data we collect is used strictly for business operations, service delivery, support quality, and internal performance tracking.

Examples of usage include:

• Managing your hotline or call center project
• Notifying you about service updates or scheduled maintenance
• Analyzing agent activity or service KPIs through dashboards
• Responding to contact form messages or support requests
• Providing tailored insights and improvements based on usage trends
• Meeting obligations under applicable laws or contractual agreements

We do not use your personal information for resale or third-party advertising.

4. Who We Share Information With

We keep your data confidential. However, certain partnerships require limited, secure sharing of information.

We may share your information with:

• Service Providers: This includes cloud platforms, CRM systems, secure call recording tools, and technical partners necessary to provide our services.
• Legal or Regulatory Bodies: If required by law or to protect our rights and the rights of others.
• In Case of a Business Event: If WrightTalk merges, is acquired, or sells assets, information may be part of the transition. Affected users will be notified before changes are finalized.

All third parties operate under strict data handling agreements and must adhere to confidentiality clauses.

5. Our Use of Cookies

To improve user experience and analyze site behavior, we use a variety of cookies and tracking tools.

Types of cookies in use:

• Strictly Necessary Cookies: Allow website features like form submission and login.
• Performance Cookies: Help us monitor which pages are most visited, and how users interact with the site.
• Preference Cookies: Store user settings like language or timezone.
• Marketing Cookies (used only with consent): Assist in providing more relevant content and services.

You can disable cookies through your browser settings or adjust preferences via our cookie consent bar when you first visit the site.

6. How We Protect Your Data

WrightTalk applies robust security measures to prevent unauthorized access, including:

• Encrypted web sessions (HTTPS/SSL)
• Secure cloud infrastructure
• Role-based access control
• Regular system audits and threat assessments
• Staff training on data protection and privacy compliance

Despite our best efforts, no system is completely immune to risk. We recommend clients follow secure practices on their end as well, including strong passwords and internal privacy policies.

7. Your Rights & Control

Depending on your location, you may have legal rights regarding how your personal data is used:

• Right to Access – See what personal data we hold about you
• Right to Correction – Request updates to incorrect or outdated data
• Right to Erasure – Ask us to delete your data (with exceptions where retention is required by law)
• Right to Restrict Use – Limit how we process your data
• Right to Object – Opt out of certain types of processing, like direct marketing
• Right to Data Portability – Receive your data in a commonly used format

To make a request, please use our contact form or email us directly. Identity verification may be required for your protection.

8. International Data Handling

WrightTalk serves clients globally, which may involve data transfers across borders. Where applicable, we rely on:

• EU Standard Contractual Clauses
• Data processing addenda with service providers
• Compliance with local data protection laws (such as GDPR, CCPA, etc.)

All international transfers are conducted with care, ensuring that your data receives consistent protection regardless of location.

9. Links to Other Sites

Our platform may link to third-party resources or articles. These external sites have their own privacy policies and practices. We are not responsible for how those sites handle your data, and we encourage you to read their policies before submitting personal information.

10. Services for Adults Only

Our services are designed for individuals 16 years and older. We do not knowingly collect information from minors. If you believe a child has submitted personal information through our platform, contact us immediately—we will investigate and remove the data as necessary.

11. Policy Updates

We may modify this Privacy Notice from time to time. When we do, we’ll revise the “Effective Date” and update the policy on our website. For substantial changes, you may receive a notification or prompt when accessing your account.

By continuing to use WrightTalk after any changes, you agree to the revised Privacy Notice.

12. Get in Touch

Need to ask a question about your data, file a request, or clarify how your information is used?

📧 Email: [email protected]
🌐 Website: www.wright-solutions.com
📍 Mailing Address: Volodymyrska Street 19, Room 32, Kyiv, Ukraine 01025
📝 Online Form: Use the “Contact” section on our website to submit data-related inquiries.